Technical Support
At iGeoBotics, we believe in more than just selling high-quality technology — we’re here to support you every step of the way. Whether you’re having trouble setting up your drone, need help with your solar system, or have a question about your e-bike, our dedicated support team is here to make things right.
How We Help:
Our goal is to ensure your products perform exactly as expected. Here’s how our technical support process works:
Step 1: Contact Us
Reach out and tell us what issue you’re experiencing. The more details you can provide, the faster we can assist you.
Step 2: Review & Response
Our technical team reviews your case and ensures it reaches the right department. We’ll get back to you within 24 hours with an update.
Step 3: Personalized Assistance
You’ll receive a follow-up by email (please check your inbox and spam folder) or phone.
We’ll:
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Share what we found regarding the issue
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Offer troubleshooting steps
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Connect you directly with the manufacturer if needed
Our Commitment Beyond the Fix:
At iGeoBotics, support doesn’t end once your issue is resolved — it’s where our long-term care begins. We take pride in making sure you continue to get the most from your purchase and feel confident in every interaction with our team.
Aftercare Support
We don’t stop once your issue is fixed. Our team continues to provide aftercare assistance and guidance for any product purchased from iGeoBotics — ensuring lasting performance and reliability.
Resolution Commitment
Your satisfaction drives everything we do. We work closely with you until the problem is fully resolved, offering clear communication, honest updates, and practical solutions along the way.
Customer Appreciation
We truly value your time, cooperation, and trust. Every customer matters to us, and we appreciate the opportunity to serve you. When you choose iGeoBotics, you’re not just buying a product — you’re joining a community built on care, innovation, and reliability.
Departments We Support
To make sure you get the right help, your request is automatically routed to the appropriate department:
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Drone Department – Setup, connectivity, flight issues, and firmware support
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Solar & Power Department – Solar kits, panels, battery systems, and energy storage troubleshooting
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Electric Travel Department – E-bike and scooter maintenance, connection issues, and upgrades
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Consumer Retail Department – Retail product support, accessories, and order-related issues
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Enterprise Department (B2B) – Bulk order, integration, and custom solutions for businesses
Need Assistance Now?
We’re ready to help.
Contact Technical Support: Support@iGeoBotics.Com
Frequently Asked Questions:
Q.How long does it take to get a response?
A. We aim to respond within 24 hours (Monday–Friday). If you contact us on a weekend or holiday, we’ll reply as soon as the next business day.
Q. Can I speak directly with a technician?
A. Yes. If your case requires specialized support, you’ll be connected to a technical specialist or the appropriate manufacturer department.
Q. What if I need warranty service?
A. Most products come with a 1-year limited warranty, and batteries or motors may include a 6-month coverage period. Our team can guide you through the warranty claim or replacement process.
Q. How do I track my support request?
A. You’ll receive an email confirmation when your ticket is created. From there, our support team will keep you updated until your issue is resolved.
Q. Do you offer ongoing product guidance?
A. Yes — even after your issue is fixed. Our team offers aftercare advice for maintenance, setup, and product optimization.
